Frequently asked questions

Can I switch plans later?

Yes, you can upgrade or downgrade your plan at any time. Changes will be applied at the start of the next billing cycle.

What happens if I exceed my usage limits?

We will notify you when you approach your limit. You can purchase add-on credits or upgrade to a higher plan to ensure uninterrupted service.

Do you offer refunds?

We offer a 14-day money-back guarantee for new paid subscriptions. This applies to first-time subscribers only and does not cover renewals. See our Refund Policy for full details.

Is there a long-term contract?

No, our plans are billed monthly or annually. You can cancel at any time without penalty.

How are taxes calculated?

Taxes are calculated based on your billing location and displayed at checkout. The final amount including applicable taxes will be shown before you complete your purchase.

What currency do you bill in?

All prices are in USD. If your card is in a different currency, your bank may apply foreign exchange fees. The exact fee depends on your card issuer's policies.

What happens to my credits if I change plans?

Purchased credit packs transfer with you when you upgrade or downgrade. Your monthly subscription credits reset based on your new plan's allowance.

Which credits are used first?

Your monthly subscription credits are consumed first. Purchased credit packs are only used after your monthly allowance is depleted.

Can I get invoices for my business?

Yes! Business plan subscribers can add their tax ID and receive detailed invoices. Invoice settings are available in your account billing section.

What does 'Commercial license' include?

You can use the images and videos you generate for business purposes — advertising, product listings, marketing materials, and resale — on all plans, including the Free plan, with no attribution required. You are responsible for ensuring your use complies with applicable law and third-party rights such as trademarks and rights of publicity.

Will you notify me of price changes?

Yes, we will notify you at least 30 days in advance of any price or tax policy changes. Changes will take effect at the start of your next billing cycle.

What length and resolution are the product videos?

Product videos are cinematic 8-second clips in 16:9 (landscape) or 9:16 (vertical) — ideal for TikTok, Reels, and YouTube. Free plans render at 720p; paid plans output 1080p. Each video generation costs 5 credits.